Re: [Archport] Entrega do Prémio Internacional Terras sem Sombra | Sines | 1 Julho | 17h30

["Goddess: Primal Chaos" <support@koramgame.mail.helpshift.com>]

### Do not reply below this line ###

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Goddess: Primal Chaos | June 26, 2017 | 17:07 +0100
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Dear player, 
Thank you very much for contacting us by mail. As the language or region of your email can’t be automatically identified, we have to manually sort through each and every issue then send these on to the relevant GM. 
- If you are able to log in to the game, we recommend you send a message to us in-game via Settings-Account-Help. 
- If you can’t find your account, usually it means you’re using the wrong login method or server. Please confirm you’re using the same login method as before and have selected the correct server.
Please note that even if have bound to your Facebook or Google account, if you are using "Sign In" to login, please login exactly as previously since data is not exchanged between the three different login methods.
Please leave your correct server and character name (if you’re using any special symbols in your name, please ensure you’re continuing to do so) and we’ll check your login method as soon as possible for you to.
Thanks for your support and cooperation!


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Goddess: Primal Chaos | June 26, 2017 | 17:07 +0100
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Hi, thanks for contacting Customer Service. This is an automated reply, hope to help you solve common problems. Please tell me your server and character's name. Manual service will contact you as soon as possible! Thank you very much for the support and patience.  

If you have a problem with recharge, please leave us the necessary information.
  1. the name of the character(IGN)
  2. the server
  3. the number of your order
        # via Google, we need the GPA.XXXX-XXXX-XXXX-XXXXX
        #via Apple, we need the number from the receipt and also a screenshot that you take from the Itunes of your computer.
       #other ways, please let us know the exact way of recharging and the number of it
  4. the UID of this character (which you can see in the game, but if you cannot find it that will be fine )
We are really hope that we could help!

If you want to report a BUG, please try to tell us more details, such as related character names and servers. The most important is the exact time (better with hour and minute), so that we locate and check the problem more quickly. Thank you in advance.


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José d'Encarnação | June 26, 2017 | 17:07 +0100
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<strong>[Archport] Entrega do Prémio Internacional Terras sem Sombra | Sines | 1 Julho | 17h30</strong><br/><br/> 



 




 



 
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